Customer Experience Agent in Whitehat JR

WhiteHat Jr. is the world's leading coding platform for kids aged 6-14. We believe in nurturing young minds with the power of coding, equipping them with the critical skills and creative problem-solving abilities needed to thrive in the digital age. With a community of over 18 million students and a network of over 18,000 certified teachers, we are on a mission to make coding accessible and enjoyable for every child.

Whitehat JR Careers

Responsibilities:

• Be the first point of contact for students, parents, and teachers, addressing their inquiries and concerns promptly and efficiently.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Proactively identify and resolve issues, ensuring customer satisfaction and a positive brand experience.
• Gather and analyze customer feedback to identify areas for improvement and contribute to the continuous development of our services.
• Foster strong relationships with students, parents, and teachers, building trust and advocating for their needs.
• Stay updated on WhiteHat Jr.'s products, services, and policies to provide accurate and relevant information to customers.