Customer Care Associate

PhonePe is India's leading digital payments platform that enables millions of users to make secure and convenient transactions. We are currently seeking a Customer Care Associate to join our dynamic team. As a Customer Care Associate, you will play a pivotal role in ensuring an exceptional customer experience through effective communication and problem-solving skills.

PhonePe Careers

Responsibilities:

Provide prompt and courteous assistance to customers via phone, email, and chat channels.
Address customer inquiries, concerns, and complaints in a professional and empathetic manner.
Resolve customer issues efficiently while adhering to company policies and procedures.
Escalate complex problems to the appropriate teams for timely resolution.