Back Office Assistant in Zomato

At Zomato, we don't just deliver food, we connect people with experiences. We're passionate about making mealtimes happier, simpler, and more delicious. As a Customer Care Agent, you'll be the heart and soul of this mission, turning hungry frowns into satisfied smiles!

Zomato Careers

Responsibilities:

• Be the voice of Zomato, providing exceptional customer service across all channels (chat, email, phone).
• Listen empathetically, troubleshoot issues with orders, and find creative solutions to make our customers happy.
• Go the extra mile to ensure a smooth and delightful food journey for every user.
• Collaborate with internal teams to address concerns and maintain a positive experience for restaurants and delivery partners.
• Identify and report service gaps or trends to help us improve the Zomato ecosystem.
• Be a champion of Zomato's values – respect, ownership, passion, and customer obsession.