Position title
Customer Care Agent in TCS - IT Jobs - TCS Job Vacancy
Job Location
India
Remote work from: IND
Base Salary
USD20-USD32 Per hour
Qualifications
Graduate
Employment Type
Full-time
Description
Customer Care Agent in TCS
In this role, you'll be the frontline voice of TCS, building and maintaining strong relationships with our valued clients. You'll be responsible for addressing their inquiries, resolving issues efficiently, and exceeding their expectations through personalized and proactive support.
TCS Careers
Responsibilities:
- Actively listen to customer concerns, identify their needs, and offer clear, concise solutions.
- Troubleshoot technical issues and provide accurate product/service information.
- Escalate complex issues to the appropriate teams and ensure timely resolution.
- Maintain accurate documentation of interactions and track customer satisfaction metrics.
- Build rapport and trust with customers, fostering positive relationships and loyalty.
- Contribute to continuous improvement by identifying opportunities to streamline processes and enhance the customer experience.
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TCS Job Vacancy Near Me
Skills:
- Excellent communication and interpersonal skills, with a focus on active listening and empathy.
- Strong problem-solving and analytical skills, with the ability to think critically and find solutions.
- Proficiency in various customer service technologies and tools (CRM systems, ticketing platforms, etc.).
- Excellent written and verbal communication skills, with the ability to clearly explain complex information in a concise and courteous manner.
- Ability to work independently and as part of a team, collaborating effectively with colleagues and other departments.
- Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
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Hiring organization
Date posted
January 31, 2024
Valid through
August 31, 2024
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