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Customer Care Agent
Tata Consultancy Services (TCS) is a leading global IT services, consulting, and business solutions organization. We work with leading enterprises globally to help them achieve their business transformation goals. As a Customer Care Agent at TCS, you'll be the first point of contact for our esteemed clients, playing a crucial role in delivering exceptional customer service and building lasting relationships.
TCS Careers
Responsibilities:
- Provide prompt and accurate support to clients through various channels, including phone, email, and chat.
- Actively listen to customer concerns and inquiries, gathering relevant information to diagnose and resolve issues efficiently.
- Proactively identify and escalate complex issues to ensure timely resolution.
- Maintain detailed records of customer interactions and ensure accurate data entry.
- Contribute to a positive and supportive team environment.
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Skills:
- Excellent communication and interpersonal skills, with the ability to build rapport and clearly explain technical concepts.
- Strong problem-solving and analytical skills.
- Customer-centric mindset with a passion for exceeding expectations.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in MS Office Suite.
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