Cognizant Careers

Calling All Creative Technologists: Become a Front-End Developer at Cognizant!

Job Title: Customer Officer - Work From Home

Job Summary:

We are seeking a highly motivated and customer-focused Customer Officer to join our team, working from the comfort of your own home. As a Customer Officer, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate resolutions to their concerns
• Utilize problem-solving skills to resolve complex customer issues, escalating when necessary
• Maintain accurate records of customer interactions using our CRM system
• Meet and exceed customer satisfaction and quality metrics
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date with product knowledge and industry trends to provide informed support to customers

Requirements:

• High school diploma or equivalent required; Bachelor’s degree preferred
• 1-2 years of customer service experience, preferably in a call center or remote work environment
• Excellent communication, problem-solving, and time management skills
• Ability to work independently in a fast-paced environment
• Strong technical skills, including proficiency in Microsoft Office and CRM systems
• Reliable internet connection and a quiet, dedicated workspace

Working Conditions:

• This is a full-time, work-from-home position
• Must be available to work a flexible schedule, including evenings and weekends
• Reliable internet connection and a quiet, dedicated workspace are required

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What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Flexible work arrangements, including work-from-home options
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual, please submit your application, including your resume and a cover letter, to our careers website.

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