Client Service Specialist

As a Client Service Specialist at PhonePe, you'll be the first line of contact for our valued customers. You'll play a crucial role in ensuring they have a seamless and positive experience with our platform.

PhonePe Careers

Responsibilities:

• Respond to customer inquiries received through various channels (phone, email, chat) in a timely and professional manner.
• Diagnose and troubleshoot customer issues related to PhonePe services.
• Provide clear and concise instructions to guide customers through the resolution process.
• Escalate complex issues to the appropriate team for further assistance.
• Maintain accurate records of customer interactions and ensure timely follow-up.
• Proactively identify and address potential customer concerns.
• Contribute to the continuous improvement of customer service processes.

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Skills:

• Excellent communication and interpersonal skills.
• Ability to listen actively and understand customer needs.
• Strong problem-solving and analytical skills.
• Proficiency in using computers and various software applications.
• Ability to work independently and as part of a team.
• Positive and enthusiastic attitude.
• Adaptability and willingness to learn new things.

 

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