Call Center Representative Jobs

Amazon's mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is the backbone of that mission. As a Call Center Representative, you'll be the friendly voice on the other end of the line, ensuring our customers have a smooth and delightful experience.

Amazon Careers

Responsibilities:

• Become a customer champion: Tackle a variety of inquiries, from order tracking and product troubleshooting to account management and returns. Your solutions will empower customers and bring smiles to their faces.
• Master the Amazon jungle: Dive deep into our product and service knowledge, becoming an expert on everything from Echo devices to Kindle ebooks. You'll guide customers with confidence and answer their questions with unwavering accuracy.
• Embrace the human touch: Every interaction is an opportunity to build trust and connection. You'll actively listen, empathize with customer concerns, and go the extra mile to exceed their expectations.