Call Center Representative

At Zomato, we're passionate about connecting people with amazing food experiences. Our Customer Heroes play a vital role in this mission, ensuring every customer has a smooth and delightful journey. Are you a people person with a hunger to help and a knack for turning frowns upside down? If so, we want you on our team!

Zomato Careers

Responsibilities:

• Be the friendly voice and first point of contact for Zomato customers, addressing their inquiries and concerns with empathy and professionalism.
• Navigate diverse customer situations, including order issues, account management, app troubleshooting, and feedback collection.
• Proactively identify and escalate complex issues to ensure timely resolution.
• Contribute to building positive customer relationships and promoting brand loyalty.
• Maintain accurate records and adhere to company policies and procedures.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Active listening and problem-solving abilities.
• Ability to work independently and prioritize tasks effectively.
• Strong computer literacy and proficiency in relevant Zomato software.
• Positive attitude, resilience, and a willingness to learn and grow.

 

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