Position title
Amazon Recruitment 2024 - Latest Opportunity - Help Desk Post
Job Location
India
Remote work from: India
Base Salary
USD11,500-USD19,500 Per month
Qualifications
Any Graduate.
Employment Type
Full-time
Description
Amazon Recruitment 2024
As a Help Desk Specialist at Amazon, you will play a crucial role in providing exceptional technical support to our customers, ensuring their smooth and efficient experience with our wide range of products and services. You will be the first point of contact for customers seeking assistance with their IT issues, demonstrating exceptional customer service skills and problem-solving abilities to resolve their concerns promptly. Join our team and contribute to making Amazon the world's most customer-centric company.
Amazon Careers
Responsibilities:
- Provide first-level technical support to customers via phone, email, chat, or remote access, addressing hardware, software, and network-related issues.
- Troubleshoot and diagnose technical problems, utilizing your knowledge of various operating systems, software applications, and network configurations.
- Document customer issues, escalate complex problems to the appropriate technical teams, and ensure timely resolutions.
- Maintain a positive and professional demeanor throughout interactions with customers, exceeding their expectations and building rapport.
- Stay up-to-date with the latest technological advancements and Amazon's products and services to provide accurate and timely support.
