Position title
Amazon Recruitment 2023 - Latest Jobs - Customer Service Supervisor Post
Job Location
India
Remote work from: India




Base Salary
USD12,000-USD18,000 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Amazon Recruitment 2023

Join our dynamic team at Amazon as a Customer Service Supervisor, where you will play a crucial role in ensuring exceptional customer experiences. As a leader in the customer service department, you will contribute to the success of our customer-centric approach, fostering a positive and collaborative work environment.

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Responsibilities:

  • Team Leadership:
    • Lead and motivate a team of customer service representatives to deliver outstanding service, ensuring high levels of customer satisfaction.
    • Provide coaching and support to team members, fostering a culture of continuous improvement and excellence.
    • Effectively communicate company goals, policies, and procedures, promoting a unified and customer-focused approach.
  • Operational Excellence:
    • Oversee day-to-day operations of the customer service department, ensuring timely and accurate resolution of customer inquiries and issues.
    • Analyze performance metrics to identify trends and areas for improvement, implementing strategies to enhance efficiency and effectiveness.
    • Collaborate with cross-functional teams to streamline processes and enhance the overall customer experience.




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Skills:

  • Leadership:
    • Proven experience in leading and developing high-performing teams.
    • Strong interpersonal and communication skills, with the ability to inspire and motivate others.
    • Ability to make decisions under pressure and drive positive outcomes.
  • Problem-Solving:
    • Analytical mindset with the ability to identify and address operational challenges.
    • Effective problem-solving skills, with a focus on finding innovative and customer-centric solutions.
    • Adaptability to navigate through ambiguity and changing priorities.
  • Customer Focus:
    • Demonstrated commitment to customer satisfaction and advocacy.
    • Excellent communication skills, both written and verbal, with a keen understanding of customer needs.
Important Links

Find the Link in Apply Now Button



Date posted
November 27, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - Latest Jobs - Customer Service Supervisor Post

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