Position title
Amazon Recruitment 2023 - Latest Jobs - Customer Service Representative Post
Job Location
India
Remote work from: India




Base Salary
USD11,000-USD19,000 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Amazon Recruitment 2023

As a Customer Service Representative at Amazon, you will be an integral part of our dynamic and customer-focused team. This role requires exceptional communication skills, problem-solving abilities, and a passion for ensuring every customer interaction is positive. If you thrive in a fast-paced environment and are dedicated to providing top-notch customer support, we want you to join our team.

Amazon Careers

Responsibilities:

  • Customer Engagement:
    • Respond to customer inquiries and concerns with empathy and professionalism via various channels, including phone, email, and chat.
    • Provide accurate and timely information regarding products, orders, shipping, and returns, ensuring a positive resolution for the customer.
  • Problem Resolution:
    • Identify and analyze customer issues, troubleshoot problems, and escalate complex cases to the appropriate teams when necessary.
    • Take ownership of customer concerns, following through to resolution and ensuring a high level of customer satisfaction.
  • Continuous Improvement:
    • Actively participate in training programs to stay informed about product updates, company policies, and customer service best practices.
    • Provide feedback on customer pain points and contribute ideas for process improvements to enhance the overall customer experience.




Amazon Jobs Near Me

Skills:

  • Effective Communication:
    • Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
    • Active listening skills to understand customer needs and concerns accurately.
  • Problem-Solving:
    • Strong analytical and problem-solving skills, with the ability to think on your feet and make decisions independently.
    • Ability to navigate and resolve customer issues in a dynamic and fast-paced environment.
  • Customer Focus:
    • Genuine passion for delivering exceptional customer service and creating positive customer experiences.
    • Patience, empathy, and a customer-centric mindset to build rapport and trust with customers.
Important Links

Find the Link in Apply Now Button



Date posted
December 18, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - Latest Jobs - Customer Service Representative Post

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