Position title
Amazon Recruitment 2023 - Job Alerts - Customer Service Supervisor Post
Job Location
India
Remote work from: India




Base Salary
USD12,000-USD20,000 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Amazon Recruitment 2023

Are you passionate about providing exceptional customer experiences? Amazon is seeking a dedicated and enthusiastic Customer Service Supervisor to join our dynamic team. As a Customer Service Supervisor, you will play a pivotal role in ensuring customer satisfaction through effective leadership, problem-solving, and team collaboration. If you thrive in a fast-paced environment and possess excellent communication skills, we invite you to be a part of our customer-centric journey.

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Responsibilities:

  • Team Leadership:
    • Lead and inspire a team of customer service representatives to deliver outstanding support.
    • Foster a positive and collaborative work environment, encouraging continuous improvement and professional development.
    • Provide coaching and guidance to team members, ensuring they meet performance targets and exceed customer expectations.
  • Customer Advocacy:
    • Resolve escalated customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.
    • Analyze customer feedback and trends to identify areas for improvement in service delivery.
    • Collaborate with cross-functional teams to implement process enhancements that positively impact the customer experience.




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Skills:

  • Leadership:
    • Proven ability to lead and motivate teams to achieve performance targets.
    • Strong coaching and mentoring skills with a focus on employee development.
    • Excellent decision-making and problem-solving capabilities.
  • Communication:
    • Clear and concise communication skills, both verbal and written.
    • Ability to effectively communicate with customers, team members, and stakeholders.
    • Active listening skills to understand and address customer and employee concerns.
  • Adaptability:
    • Flexibility to adapt to changing priorities and business needs.
    • Comfortable working in a fast-paced and dynamic environment.
    • Ability to navigate ambiguity and make informed decisions.
Important Links

Find the Link in Apply Now Button



Date posted
December 8, 2023
Valid through
March 31, 2024
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Position: Amazon Recruitment 2023 - Job Alerts - Customer Service Supervisor Post

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